Job Description
Join Chicago's fastest-growing tech startup as an Entry-Level Customer Service Specialist! No experience required – we provide comprehensive paid training to launch your career. Work remotely 3 days/week in our modern downtown Chicago office with flexible scheduling, benefits on day one, and growth opportunities into sales, tech support, or operations. Our team thrives on collaboration and innovation, and we're seeking motivated individuals ready to learn and grow with us.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Process orders, returns, and account updates using our CRM system
- Collaborate with senior team members to resolve complex customer issues
- Document interactions accurately in our customer database
- Participate in daily team meetings and training sessions
- Meet weekly performance metrics for response time and customer satisfaction
- Identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication skills and positive attitude
- Ability to type 25+ words per minute
- Basic computer literacy (email, browsers, Microsoft Office)
- Reliable internet connection for remote work days
- Willingness to learn new technologies and processes
- Availability to work Monday-Friday with rotating weekend shifts
- Must be authorized to work in the United States