Job Description
Join our award-winning team in Detroit! We're urgently hiring motivated individuals for entry-level customer service positions with paid training. No experience needed – we provide everything you need to succeed. This is your chance to build a career with growth opportunities in Michigan's thriving business hub.
Our comprehensive 4-week training program covers industry-leading CRM systems, communication techniques, and client management protocols. You'll receive mentorship from senior specialists while earning a competitive salary during training.
Responsibilities
- Complete all paid training modules including CRM software, communication protocols, and customer retention strategies
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions accurately in company systems while maintaining data security standards
- Collaborate with cross-functional teams to resolve complex customer issues
- Meet performance metrics for customer satisfaction and resolution efficiency
- Contribute to team improvement initiatives through regular feedback sessions
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills and active listening ability
- Basic computer proficiency and willingness to learn new software
- Positive attitude and adaptability in fast-paced environments
- Reliable transportation to our downtown Detroit location
- Passion for helping others and building customer relationships