Job Description
Are you ready to launch your career in a fast-paced, dynamic environment? Apex Digital Solutions is currently expanding our team and seeking enthusiastic Entry Level Customer Support Associates in New York. We are looking for individuals who are eager to learn, reliable, and ready to make an impact. This is a fantastic opportunity for those with no prior experience looking to start their professional journey in the tech and service industry. Join us and grow with a company that invests in its people.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
- Accurately document all customer interactions and transactions in our CRM database.
- Assist customers in navigating our products and services to ensure high satisfaction.
- Collaborate with the sales and technical support teams to address complex issues.
- Stay updated on product updates, policies, and procedures to provide accurate information.
- Meet daily performance targets regarding response time and customer satisfaction scores.
Qualifications
- High School Diploma or equivalent required.
- Basic computer literacy and typing proficiency (40+ WPM).
- Strong verbal and written communication skills.
- Ability to work effectively in a team-oriented setting.
- Reliable internet connection and a quiet workspace.
- Willingness to undergo training and adapt to new processes.
- Previous customer service experience is a plus but not mandatory for this role.