Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist at Coastal Solutions Group! No experience is required – we provide comprehensive training to launch your career. Perfect for recent graduates or career changers seeking a supportive environment with growth opportunities. Enjoy competitive pay, benefits, and a vibrant workplace culture in the heart of Long Beach.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
- Support sales initiatives by identifying upsell opportunities
- Maintain detailed knowledge of company products/services
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and interpersonal skills
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable transportation to Long Beach office
- Passion for helping others succeed