Job Description
Join our dynamic team at Pacific Solutions Group as an Entry-Level Customer Service Specialist in Long Beach! We're urgently hiring motivated individuals eager to launch their careers in a supportive environment. Enjoy competitive benefits, professional development opportunities, and a collaborative culture focused on growth. Apply today and become part of our mission to deliver exceptional service to clients across Southern California.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently by following established protocols
- Update and maintain accurate customer records in CRM systems
- Collaborate with team members to escalate complex issues when needed
- Contribute to process improvement initiatives for better customer experience
- Meet daily performance metrics including response times and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude with problem-solving mindset
- Reliable transportation to our Long Beach office
- Availability to work flexible shifts including weekends if required