Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist and launch your career in Colorado Springs! We're seeking motivated individuals with a passion for helping others to provide exceptional support to our growing client base. This immediate hire opportunity offers comprehensive training and a clear path for growth within our organization. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in the heart of Colorado Springs.
Why You'll Love Working With Us:
- Immediate start date with paid training
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development opportunities
- Modern downtown office with flexible scheduling
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve customer issues with empathy and efficiency
- Process orders, returns, and service requests
- Maintain accurate customer records in CRM system
- Collaborate with team members to improve service quality
- Identify and escalate complex issues to supervisors
- Meet daily performance metrics for response times
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible hours including weekends
- Positive attitude and customer-first mindset
- Valid US work authorization
- Pass background check and drug screening