Job Description
Join our dynamic team at Horizon Solutions UK as an Entry-Level Customer Service Specialist and launch your career in customer excellence! We're seeking passionate individuals with no prior experience who are eager to learn and grow with us. This role offers comprehensive training and a supportive environment where your potential will be nurtured. Enjoy competitive benefits including health insurance, pension scheme, and career development opportunities. Become part of a company that values fresh perspectives and invests in its people.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions accurately in our customer database
- Continuously improve product knowledge and service techniques
- Contribute to team performance goals and customer satisfaction metrics
- Participate in regular training sessions to enhance skills
Qualifications
- No prior experience required - full training provided
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient in using computers and learning new software
- Positive attitude and willingness to learn
- Ability to work effectively in a team environment
- Basic knowledge of Microsoft Office applications
- Valid UK work authorization