Job Description
Join our award-winning team at Nexus Solutions Inc. as a Customer Service Specialist! We're seeking passionate individuals to become the voice of our brand in Oklahoma City. No prior experience needed – we provide comprehensive training to launch your career in customer support. Enjoy competitive pay, benefits, and a supportive environment where your growth is our priority.
As a leader in B2B solutions, we value diversity and offer flexible scheduling. Our Oklahoma City campus features modern amenities and a collaborative culture designed to help you thrive. Apply today and transform your potential into a fulfilling career path!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues using our proprietary knowledge base and ticketing system
- Document interactions accurately in CRM software while maintaining data integrity
- Collaborate with technical teams to escalate complex customer problems
- Meet monthly performance metrics for response time and resolution rate
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to process improvement initiatives for customer satisfaction
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Basic computer proficiency (Windows OS, MS Office Suite)
- Ability to type 25+ WPM with high accuracy
- Positive attitude and willingness to learn new systems
- Reliable internet connection for remote work components
- Must pass background check and drug screening