Job Description
Join our award-winning team at Pacific Coast Solutions and kickstart your career in customer service! We're actively hiring motivated individuals with no prior experience for our Long Beach headquarters. As a Customer Service Specialist, you'll be the face of our brand, delivering exceptional experiences to clients while receiving comprehensive paid training. Our supportive environment offers growth opportunities, flexible scheduling, and competitive benefits.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions accurately in our customer database
- Participate in weekly training sessions to enhance product knowledge
- Contribute to improving customer experience workflows
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and problem-solving skills
- Proficiency with basic computer applications
- Ability to thrive in a fast-paced team environment
- Positive attitude and willingness to learn new systems
- Reliable transportation to our Long Beach location
- Customer service experience preferred but not required