Job Description
Join our dynamic team at Baltimore Innovations Group as an Entry-Level Customer Service Specialist! We're urgently hiring passionate individuals to deliver exceptional support to our growing client base. This is your opportunity to launch a rewarding career in customer service while working in Baltimore's vibrant business district. Enjoy competitive pay, comprehensive training, and a collaborative environment where your contributions matter.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document all interactions in our CRM system with accuracy
- Collaborate with support teams to escalate complex cases
- Contribute to process improvement initiatives
- Maintain product knowledge through continuous learning
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Excellent communication and active listening skills
- Proficiency in Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude with a customer-first mindset