Job Description
Join our dynamic team immediately! Southwest Solutions Group is urgently hiring passionate entry-level professionals for our Albuquerque headquarters.
We're seeking motivated individuals to deliver exceptional customer experiences while launching their careers in a supportive, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and clear advancement pathways.
Why join us?
- Immediate start date – no delays!
- Full training provided (no experience required)
- Health/dental/vision insurance + 401k matching
- Modern downtown workspace with free parking
- Clear career progression to team lead/specialist roles
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing, account, and service issues
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex cases
- Meet/exceed customer satisfaction targets
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office suite
- Ability to multitask in fast-paced environments
- Positive attitude with customer-first mindset
- Reliable transportation to downtown location
- Passing background check/drug screen required