Job Description
Start your career journey with Southwest Connect Solutions! We're seeking motivated individuals no experience necessary to join our dynamic customer service team in Albuquerque. Enjoy comprehensive paid training, career advancement opportunities, and a supportive work environment. Perfect for recent graduates or career changers looking to build foundational skills in a growing industry.
What We Offer:
- Full-time position with competitive benefits
- 4 weeks of paid hands-on training
- Clear career path to team leadership
- Modern downtown Albuquerque office
- Health/dental/vision insurance after 90 days
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and account issues using CRM systems
- Document all interactions accurately in company databases
- Collaborate with team members to resolve complex cases
- Meet monthly performance metrics for response times
- Participate in weekly skill-building workshops
- Uphold company standards for customer satisfaction
Qualifications
- No prior experience required – we train you!
- High school diploma or equivalent (GED accepted)
- Strong communication skills and positive attitude
- Ability to learn new technologies quickly
- Basic computer proficiency (typing 25+ WPM)
- Must pass background check and drug screen
- Reliable transportation to downtown office
- 18+ years old to handle sensitive customer data