Job Description
Join our dynamic team in Detroit! We're urgently hiring entry-level professionals for immediate opportunities. Detroit Innovate Group is a fast-growing tech solutions company dedicated to transforming local businesses through innovative digital strategies. We're seeking motivated individuals ready to launch their careers in a supportive, growth-oriented environment.
Why Join Us? Comprehensive training, career advancement paths, competitive benefits package, and the chance to work on cutting-edge projects impacting Detroit's revitalization. Our collaborative culture values fresh perspectives and offers mentorship from industry veterans.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve technical issues and troubleshoot software/hardware problems
- Document client interactions and maintain accurate case records
- Collaborate with cross-functional teams to deliver seamless solutions
- Participate in ongoing training to enhance technical and soft skills
- Contribute to process improvement initiatives
- Support digital transformation projects for local Detroit businesses
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and proficiency with MS Office suite
- Strong problem-solving and critical thinking abilities
- Excellent verbal and written communication skills
- Ability to work in a fast-paced, team-oriented environment
- Customer service experience (internships or part-time roles acceptable)
- Willingness to learn new technologies and systems quickly