Job Description
Join our dynamic team at Frontier Communications as an Entry-Level Customer Service Specialist in Colorado Springs! We're urgently hiring motivated individuals to deliver exceptional customer experiences. No prior experience required – we provide comprehensive training to launch your career in telecommunications. Enjoy competitive pay, benefits, and a supportive work environment where your growth matters.
Responsibilities
- Handle inbound/outbound customer calls regarding service inquiries and technical support
- Resolve customer issues efficiently using CRM systems and knowledge bases
- Process orders, payments, and account updates with precision
- Collaborate with technical teams to escalate complex customer concerns
- Maintain detailed customer interaction records in Salesforce
- Contribute to team performance metrics like CSAT and first-call resolution
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional communication and active listening skills
- Strong problem-solving abilities with customer-first mindset
- Proficiency in typing (minimum 35 WPM) and basic computer applications
- Ability to work flexible hours including evenings/weekends
- Previous customer service experience a plus but not required
- U.S. work authorization and reliable transportation
- Pass background check and drug screening