Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist at TechSolutions Inc. in Cleveland! We're urgently hiring motivated individuals to deliver exceptional client experiences while launching their careers in tech support. This is your chance to grow with an industry leader offering comprehensive training and advancement opportunities. Enjoy competitive pay, flexible scheduling, and a collaborative environment where your voice matters. Apply today and become part of Cleveland's thriving tech community!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot software/hardware problems
- Document interactions accurately in our CRM system
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or technical support experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to learn new technologies quickly
- Problem-solving mindset with attention to detail
- Availability to work flexible shifts including weekends
- Positive attitude and team player mentality