Job Description
Welcome to Apex Retail Services, where we are looking for motivated individuals to join our dynamic team in Orlando, FL! We are committed to providing a supportive work environment where you can grow your career without the wait. Enjoy the peace of mind that comes with our weekly pay structure, designed to keep your finances on track.
As an Entry Level Customer Service Representative, you will be the friendly voice and face of our brand. We provide comprehensive, paid training, so no prior experience is necessary. If you have a positive attitude and a strong desire to help others, we want to meet you.
Benefits Include:
- Weekly Paychecks
- Health, Dental, and Vision Insurance
- Paid Training and Career Advancement Opportunities
- Employee Discounts
- Flexible Scheduling
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Collaborate with the sales and logistics teams to ensure seamless customer experiences.
- Maintain accurate and up-to-date records of all customer interactions and transactions.
- Identify opportunities to upsell products and services to existing clients.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal communication and active listening skills.
- Basic computer proficiency and typing speed (35+ WPM).
- Ability to work in a fast-paced, high-volume environment.
- Strong problem-solving abilities and a customer-first mindset.
- Reliable transportation and proof of eligibility to work in the United States.