Job Description
Are you ready to kickstart your career in the heart of Sacramento? Apex Support Services is seeking a motivated and friendly Entry-Level Customer Service Representative to join our dynamic team. We are looking for individuals who are eager to learn, reliable, and passionate about providing exceptional service to our clients.
As a growing company in California, we offer a comprehensive training program designed to help you succeed from day one. If you are looking for a full-time job in Sacramento with room for growth and a supportive work environment, this is the perfect opportunity for you.
Responsibilities
- Handle inbound and outbound customer inquiries via phone and email in a professional and timely manner.
- Assist customers with product information, account questions, and issue resolution.
- Maintain accurate and up-to-date customer records in our database systems.
- Collaborate with the team to meet daily and weekly performance goals.
- Resolve customer complaints and escalations with empathy and efficiency.
Qualifications
- High school diploma or GED required (equivalent experience considered).
- Strong communication skills, both verbal and written.
- Excellent problem-solving abilities and attention to detail.
- Reliable transportation and a valid driver's license.
- Ability to work flexible hours, including weekends.
- Willingness to undergo a background check and drug screening.