Job Description
Immediate Hiring Opportunity in Cleveland, NC! No experience required – we train you from day one! Join our dynamic team as a Customer Service Representative and kickstart your career with industry-leading benefits and growth opportunities. Perfect for recent graduates or career changers, this role offers paid training, flexible schedules, and a supportive work environment. Don't miss this chance to build a stable future with a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in our customer database
- Collaborate with team members to deliver seamless customer experiences
- Meet daily performance metrics for call quality and resolution times
- Participate in ongoing training to enhance product knowledge
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent (GED accepted)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Reliable internet connection for remote work options
- Positive attitude and willingness to learn new processes
- Must pass background check and drug screening