Job Description
Are you looking to kickstart your career in customer service? Apex Solutions Group is urgently hiring Entry Level Customer Support Representatives in Chicago, IL. We provide comprehensive training and a supportive environment for those with no prior experience.
Why Join Us?
- Competitive hourly pay ($18 - $22).
- Full-time hours with potential for overtime.
- On-the-job training and career growth opportunities.
- Modern office environment in the heart of Chicago.
We are looking for motivated individuals who are eager to learn and thrive in a fast-paced setting. If you have a positive attitude and a desire to help others, we want to hear from you.
Responsibilities
- Assist customers with inquiries regarding products and services via phone, email, and live chat.
- Resolve customer complaints and issues efficiently while maintaining a high level of satisfaction.
- Document all customer interactions and transactions accurately in our CRM system.
- Collaborate with team leads to identify trends and improve service protocols.
- Stay updated on product knowledge and company policies to provide accurate information.
- Participate in daily team meetings and training sessions.
- Uphold the company's professional image and brand standards at all times.
Qualifications
- High school diploma or equivalent required.
- No prior experience necessary—we provide the training!
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed (40+ WPM).
- Ability to work flexible hours, including evenings and weekends if needed.
- Reliable internet connection and computer for remote/hybrid options.
- Problem-solving mindset with a focus on customer success.