Job Description
Are you looking for a rewarding career in a stable, growing industry? Apex Support Solutions is currently hiring Entry Level Customer Service Representatives in Houston, TX. We are dedicated to helping our team members grow professionally, offering comprehensive training and a supportive work environment.
We are looking for ambitious individuals who are eager to learn and excel in a fast-paced setting. Even if you have no prior experience, we want to hear from you. We value attitude, work ethic, and communication skills over a resume.
Why Join Us?
- Competitive hourly pay starting at $18.00.
- No experience required – we provide paid on-the-job training.
- Clear career advancement opportunities.
- Health, dental, and vision insurance for full-time employees.
- Retirement savings plan (401k) with company match.
Take the first step towards your future today by applying for this Full-Time opportunity in Houston.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer complaints, issues, and concerns while maintaining a high level of customer satisfaction.
- Process orders, returns, and account updates accurately and efficiently.
- Assist customers in navigating our products and services to find the best solutions for their needs.
- Document all customer interactions and transactions in our CRM system.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High School Diploma or GED is required.
- No prior customer service or technical experience is necessary; we train the right candidates.
- Excellent verbal and written communication skills.
- Strong interpersonal skills and the ability to build rapport with diverse customers.
- Basic computer proficiency and typing skills (speed 40+ WPM).
- A positive attitude and a strong desire to learn.
- Ability to work full-time hours, including some weekends and holidays as needed.