Job Description
Are you looking to kickstart your career in a dynamic and supportive environment? Metro Detroit Tech Solutions is urgently hiring Entry-Level Customer Service Representatives to join our growing team. We pride ourselves on providing exceptional service to our clients and are looking for individuals who are eager to learn, grow, and make a difference.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved with speed and precision. We offer comprehensive training, a competitive salary range, and a clear pathway for professional advancement. Whether you are transitioning from another field or starting your first job, we provide the tools you need to succeed.
Why Join Us?
• Competitive hourly pay with performance bonuses
• No prior experience required – we train you
• Full benefits package including health, dental, and vision
• Paid time off and retirement savings plan
• Supportive and collaborative team culture
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved with speed and precision. We offer comprehensive training, a competitive salary range, and a clear pathway for professional advancement. Whether you are transitioning from another field or starting your first job, we provide the tools you need to succeed.
Why Join Us?
• Competitive hourly pay with performance bonuses
• No prior experience required – we train you
• Full benefits package including health, dental, and vision
• Paid time off and retirement savings plan
• Supportive and collaborative team culture
Responsibilities
- Handle High-Volume Inquiries: Assist customers via phone, email, and chat, providing accurate information and solutions in a professional manner.
- Resolve Issues: Investigate and troubleshoot customer complaints to ensure high satisfaction and retention rates.
- Manage Accounts: Process orders, returns, and account updates with a high degree of accuracy and attention to detail.
- Documentation: Maintain up-to-date customer records in the CRM system, documenting interactions and feedback.
- Team Collaboration: Communicate effectively with team leads and other departments to escalate complex issues when necessary.
- Upselling: Identify opportunities to introduce customers to additional products or services that meet their needs.
- Adherence to Policy: Follow all company scripts, policies, and procedures to ensure brand consistency.
Qualifications
- Education: High school diploma or GED required; associate’s or bachelor’s degree preferred but not mandatory.
- Communication: Strong verbal and written communication skills with the ability to speak clearly and listen actively.
- Computer Skills: Basic proficiency with Microsoft Office Suite and ability to learn new software quickly.
- Work Ethic: Self-motivated individual with a positive attitude and a strong desire to help others.
- Availability: Must be available to work flexible shifts, including weekends and holidays as required.
- Reliability: Punctual and dependable with the ability to handle a fast-paced environment.