Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and kickstart your career in San Jose's thriving tech hub! No prior experience required—just your passion for helping others and eagerness to learn. We provide comprehensive training, a collaborative work environment, and opportunities for growth within our rapidly expanding organization. Enjoy competitive benefits, flexible scheduling, and the chance to work alongside industry leaders shaping tomorrow's innovations.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical and billing issues efficiently using our proprietary CRM system
- Document customer interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing product training to stay updated on services
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications and willingness to learn new software
- Positive attitude and ability to thrive in a fast-paced environment
- Must be authorized to work in the United States
- Availability for flexible shifts including weekends