Job Description
Join a Growing Team: Paid Training Available for Washington DC & Ohio Candidates!
Are you seeking a career opportunity that values your potential over your experience? Horizon Support Systems is currently accepting applications for Customer Service Representatives. We specialize in providing paid training for individuals looking to start a new career path, with weekend shift openings available in the Washington DC and Ohio areas.
We are looking for motivated individuals who want to build a sustainable future. Whether you are in Ohio or looking to work from our DC hub, we provide the tools and support you need to succeed. No prior experience is required; we teach you everything you need to know.
Why Choose Horizon Support Systems?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on performance.
- Zero Experience Required: Complete our comprehensive paid training program upon hiring.
- Flexible Scheduling: Enjoy a balanced lifestyle with our structured weekend shifts.
- Career Growth: Clear pathways for advancement from entry-level to team leadership.
Responsibilities
- Engage with customers via phone, email, and chat to resolve inquiries and provide top-tier support.
- Utilize CRM software to accurately document customer interactions and account details.
- Assist in troubleshooting product issues and guiding clients through solutions.
- Collaborate with the team to ensure a seamless customer experience during high-volume periods.
- Adhere to company policies and quality assurance standards during all shifts.
- Identify upsell opportunities to enhance customer value and meet departmental goals.
Qualifications
- High school diploma or equivalent required.
- Strong verbal communication skills with a professional and friendly demeanor.
- Basic computer literacy and typing proficiency.
- Reliable internet connection and a quiet workspace (for remote hybrid options).
- Ability to work rotating weekend shifts with high energy and patience.
- Willingness to learn and participate in our paid training curriculum.