Job Description
Join our award-winning customer service team in Kansas City and launch your career without experience! We're seeking motivated individuals who thrive in fast-paced environments and want to grow with us. Enjoy comprehensive training, competitive benefits, and a supportive team culture. This full-time role offers stability, advancement opportunities, and the chance to make a real impact. No experience necessary – we'll teach you everything you need to succeed!
Responsibilities
- Handle inbound customer calls and emails with professionalism
- Resolve billing inquiries and product questions efficiently
- Document interactions accurately in our CRM system
- Collaborate with team members to solve complex issues
- Meet daily performance metrics for call quality and resolution
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Zero prior experience necessary – training provided
- Strong communication and active listening skills
- Ability to multitask in a dynamic environment
- Basic computer proficiency and typing skills
- Positive attitude and willingness to learn
- Reliable transportation to our downtown KC office