Job Description
Join our award-winning team as an Entry-Level Customer Service Representative! No experience is necessary – we provide comprehensive training to launch your career in customer support. As a vital member of our Fresno-based team, you'll assist community members with inquiries, resolve concerns, and deliver exceptional service. We value your passion for helping others and offer a supportive environment with growth opportunities. If you're a motivated individual ready to build professional skills while making a positive impact, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Process transactions and update records accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions and maintain detailed case notes in compliance with policies
- Identify opportunities to improve service delivery and recommend solutions
- Participate in ongoing training to enhance product knowledge and soft skills
- Support departmental goals by meeting performance metrics
Qualifications
- No prior experience required – training provided!
- High school diploma or equivalent (GED accepted)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications (email, browsers, MS Office)
- Ability to work in a fast-paced environment with multiple priorities
- Positive attitude and willingness to learn new systems
- Reliable transportation to our Fresno office location