Job Description
Launch your career in Washington DC with Capital Connect Solutions! We're actively hiring enthusiastic individuals with no prior experience for our Entry-Level Customer Service Representative position. Join our dynamic team and gain valuable professional skills while serving diverse clients across the nation.
We provide comprehensive paid training, career development pathways, and a supportive work environment. If you're a motivated communicator ready to grow with us, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service
- Meet performance metrics for response times and resolution
- Participate in ongoing training and feedback sessions
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (college preferred)
- Strong verbal communication skills
- Basic computer proficiency (typing, internet navigation)
- Ability to thrive in a fast-paced environment
- Positive attitude and customer-first mindset
- Reliable attendance and punctuality