Job Description
Launch your career in Sacramento's thriving business community! Sacramento Growth Partners is seeking passionate, entry-level candidates to join our award-winning customer service team. No experience is required – we provide comprehensive training to help you succeed. Enjoy competitive pay, benefits, and a supportive environment where your growth is our priority.
Why Join Us?
- Free professional development and certification programs
- Clear career advancement path to team lead/supervisor roles
- Modern downtown Sacramento office with collaborative culture
- Health benefits, 401(k) matching, and paid time off
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics (call volume, resolution time)
- Participate in ongoing training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication and active listening skills
- Proficiency with basic computer applications
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Reliable internet connection for remote work options
- Valid work authorization for the US