Job Description
Launch your career with Detroit's fastest-growing customer service provider! We're seeking motivated individuals with no prior experience to join our dynamic team. As an Entry-Level Customer Service Specialist, you'll receive comprehensive paid training and mentorship to develop essential professional skills. Our supportive environment values growth potential and offers clear pathways for advancement. Enjoy competitive benefits, flexible scheduling options, and the opportunity to make a real impact on Detroit's business community.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and resolve service issues using our proprietary CRM system
- Collaborate with team members to maintain consistent service quality standards
- Document interactions accurately in customer databases for future reference
- Participate in weekly training sessions to enhance product knowledge and soft skills
- Identify opportunities for process improvements and share feedback with supervisors
Qualifications
- High school diploma or equivalent (recent graduates encouraged to apply)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications (Microsoft Office Suite)
- Ability to work in a fast-paced environment with minimal supervision
- Positive attitude and willingness to learn new technologies
- Valid Michigan driver's license (for occasional client site visits)