Job Description
Launch your career with Global Retail Solutions! We're seeking enthusiastic individuals for our entry-level Customer Service Representative position in Long Beach, CA. No prior experience needed – we provide comprehensive training to help you succeed. Join our supportive team where your growth matters, and enjoy competitive pay, benefits, and opportunities for advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Process orders and resolve billing issues efficiently
- Update customer records in our CRM system
- Collaborate with team members to resolve complex cases
- Participate in ongoing training programs
- Maintain high customer satisfaction metrics
- Support seasonal retail operations as needed
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency
- Positive attitude and willingness to learn
- Reliable transportation to our Long Beach office
- Ability to work flexible shifts including weekends