Job Description
Join our dynamic team at Metro Growth Solutions and launch your career in customer service! We're seeking motivated individuals with no prior experience to become the friendly voice of our company. As an Entry-Level Customer Service Representative, you'll be the first point of contact for our valued clients, providing exceptional support and building lasting relationships. We offer comprehensive training, a supportive team environment, and clear pathways for growth. If you're a great communicator with a passion for helping others, this is your chance to start something meaningful in Fort Worth!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Process orders, resolve billing issues, and troubleshoot product inquiries
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex issues
- Meet daily performance metrics including response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Contribute to a positive team culture through active participation
Qualifications
- No prior experience required – we provide comprehensive training!
- High school diploma or equivalent (GED)
- Strong verbal and written communication skills
- Ability to type 25+ words per minute with accuracy
- Proficient in basic computer applications (email, browsers, MS Office)
- Customer-focused mindset with patience and problem-solving abilities
- Reliable attendance and punctuality
- Ability to work in a fast-paced environment