Job Description
Join Miami's fastest-growing tech startup as an Entry-Level Customer Service Specialist! We're seeking motivated individuals with no prior experience to launch their careers in a dynamic, supportive environment. Enjoy competitive pay, comprehensive training, and opportunities for rapid advancement. If you're passionate about helping others and eager to learn, this is your perfect starting point.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and provide product support using our proprietary systems
- Document interactions accurately in CRM databases for quality assurance
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in continuous training programs to enhance product knowledge
- Maintain positive customer relationships through follow-up communications
Qualifications
- No prior experience required - we provide full paid training
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication skills with clear verbal and written abilities
- Basic computer literacy and comfort with multitasking
- Problem-solving mindset with attention to detail
- Ability to work flexible hours including weekends (paid overtime available)
- Spanish fluency a plus but not required
- Must pass background check and drug screening