Job Description
Ready to start your career tomorrow? Boston Career Launch is seeking motivated individuals for our entry-level Customer Service Representative positions. No experience required – we provide comprehensive training to help you succeed in a supportive, fast-paced environment. Join our diverse team and build foundational skills while delivering exceptional service to our clients.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Accurately document customer interactions in our CRM system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Continuously improve product knowledge through training modules
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and willingness to learn new technologies
- Valid authorization to work in the United States