Job Description
Launch your career with SwiftStart Solutions! We're seeking enthusiastic Entry Level Customer Service Representatives to join our Austin-based team. Enjoy the stability of weekly pay, comprehensive paid training, and a dynamic work environment where your growth is prioritized. No experience required – we provide all tools for success!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with team members to escalate complex cases
- Meet/exceed customer satisfaction and resolution metrics
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or GED required
- Strong verbal/written communication skills
- Basic computer proficiency (MS Office, CRM tools)
- Ability to multitask in fast-paced settings
- Positive attitude with problem-solving mindset
- Must pass background check and drug screening
- Availability for flexible shifts (including weekends)