Job Description
Are you looking to launch your career in a dynamic environment? Apex Solutions Group is currently hiring Entry Level Customer Service Representatives in Chicago, Illinois. We value passion, dedication, and a drive for excellence. If you are eager to learn and grow within a reputable organization, we want to hear from you.
As a member of our team, you will play a crucial role in maintaining our company's reputation by delivering exceptional support to our valued clients. We pride ourselves on our inclusive culture and offer a comprehensive training program to ensure your success.
What We Offer:
- Competitive starting salary and performance-based bonuses.
- Full health, dental, and vision insurance from day one.
- 401(k) retirement plan with company matching.
- Paid training and clear opportunities for internal advancement.
- Modern office amenities and a collaborative team atmosphere.
Responsibilities
- Handle inbound and outbound customer inquiries with patience and professionalism.
- Resolve complex customer issues and escalate tickets when necessary.
- Update customer records accurately in the CRM system.
- Collaborate with cross-functional teams to improve service delivery.
- Participate in weekly team meetings and training sessions.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED required; Bachelor’s degree preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency and typing speed.
- Ability to work in a fast-paced, high-volume environment.
- Valid driver’s license and reliable transportation.