Job Description
Join our award-winning customer experience team in sunny Tampa! We're urgently seeking passionate Call Center Agents to deliver exceptional support while enjoying competitive pay, comprehensive benefits, and career growth opportunities. Our modern downtown office offers flexible schedules, paid training, and a collaborative culture where your voice matters. Help us redefine service excellence while building a rewarding career in Florida's thriving business hub.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for quality and efficiency
- Collaborate with team to improve processes
- Participate in ongoing training programs
- Uphold company standards for data security
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce preferred)
- Type 40+ WPM with accuracy
- Ability to work flexible shifts
- Clear background check required
- Spanish fluency a plus