Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in one of Texas' most vibrant cities! We're seeking motivated individuals to provide exceptional support to our diverse client base. This flexible part-time role offers comprehensive training and growth opportunities within a supportive environment. Perfect for students, recent graduates, or career changers looking to build professional experience in the heart of San Antonio.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Update and maintain accurate customer records in our CRM system
- Collaborate with team members to escalate complex cases appropriately
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team performance metrics and quality improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication and active listening skills
- Proficiency with basic computer applications and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Flexible schedule availability including weekends