Job Description
Join our award-winning customer experience team in Fort Worth! As a Direct Hire Call Center Agent, you'll be the voice of our brand, delivering exceptional service to clients across Texas. We offer competitive pay, comprehensive benefits, and a supportive environment designed for growth. If you're passionate about helping people and thrive in a fast-paced setting, apply today!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service/call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficiency with CRM software and MS Office Suite
- Ability to type 40+ WPM with accuracy
- Flexible schedule availability (including evenings/weekends)