Job Description
Launch your career in customer support with our comprehensive training program! Equipment provided – we supply all necessary tech tools including laptop, headset, and software. Join our Nashville-based team where you'll transform into a customer service expert through structured mentorship and hands-on experience. Enjoy competitive benefits, growth opportunities, and a supportive environment designed to accelerate your professional journey.
Responsibilities
- Delocate customer inquiries via phone, email, and chat channels
- Utilize provided equipment to troubleshoot technical issues
- Document interactions in CRM systems with precision
- Collaborate with senior team members to resolve complex cases
- Participate in bi-weekly skills development workshops
- Maintain customer satisfaction metrics above 95%
- Adhere to company SLA and compliance standards
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy with willingness to learn tech tools
- Exceptional verbal/written communication skills
- Patience and problem-solving aptitude
- Ability to work flexible shifts including weekends
- Positive attitude and team collaboration mindset
- No prior experience required – training provided
- Must pass background check and equipment handling training