Job Description
Are you looking to launch a rewarding career in a fast-paced environment? Apex Support Solutions is currently hiring enthusiastic individuals for our Entry-Level Customer Service Representative position in Philadelphia, PA.
We are looking for driven people who are ready to learn and grow with us. Whether you are fresh out of school or looking to switch careers, we provide the training and tools you need to succeed. Join a team that values your potential and offers a clear path for advancement.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction scores.
- Accurately input and update customer information into our CRM database.
- Collaborate with the support team to identify trends and improve service protocols.
- Assist in the training of new team members and share best practices.
- Meet daily and weekly performance targets regarding call volume and customer satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing skills (30+ WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Ability to work full-time hours, including evenings and weekends.
- A positive attitude and a strong willingness to learn new skills.