Job Description
Launch your career with Ohio Innovations Group! We're seeking motivated individuals with no prior experience to join our dynamic customer service team. As an Entry-Level Customer Service Representative, you'll be the friendly voice of our brand, helping clients with inquiries, resolving concerns, and ensuring exceptional experiences. We provide comprehensive training and a supportive environment where your growth is our priority. If you're passionate about helping others and eager to learn, this is your perfect starting point in the thriving Columbus tech sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently using our proprietary CRM system
- Process orders, returns, and service requests with accuracy
- Collaborate with team members to improve customer satisfaction metrics
- Document all interactions in our customer management platform
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to enhance customer experience workflows
Qualifications
- No prior experience required – we train from day one!
- High school diploma or equivalent (students welcome)
- Strong communication skills and active listening ability
- Basic computer literacy and willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced, team-oriented environment
- Reliability and punctuality with consistent attendance
- Fluent in English (additional languages a plus)