Job Description
Launch your career with Louisville Solutions Group! We're seeking enthusiastic individuals with no prior experience to join our dynamic customer service team. As an Entry-Level Customer Service Representative, you'll receive comprehensive training and mentorship to develop essential professional skills in a supportive environment. Enjoy competitive pay, benefits, and growth opportunities while serving our diverse client base in the heart of Louisville.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using established protocols and escalation paths
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- No prior experience required - we train all new hires
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends