Job Description
Launch your career with Coastal Connect Solutions! We're seeking motivated individuals with no prior experience to join our dynamic customer service team in Long Beach. Enjoy comprehensive training, a supportive team environment, and competitive benefits. Perfect for recent graduates or career changers looking to grow in a fast-paced industry.
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve inquiries using our proprietary CRM system
- Document interactions in our ticketing system
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for response times
- Participate in weekly product knowledge training
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided!
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Reliable high-speed internet access for remote work options
- Flexible availability including evenings/weekends