Job Description
Join Detroit Community Services and launch your career in customer service! We're seeking motivated individuals with no prior experience to join our supportive team. Our comprehensive training program equips you with essential skills to thrive in a dynamic environment. Enjoy competitive benefits, growth opportunities, and a workplace that values your potential.
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve inquiries efficiently while maintaining a positive brand image
- Document customer interactions accurately in our CRM system
- Collaborate with team members to address complex issues
- Continuously improve product knowledge through training modules
- Adhere to company policies and compliance standards
- Support cross-functional initiatives during peak periods
Qualifications
- High school diploma or equivalent (currently enrolled or recent graduates welcome)
- Strong communication and active listening skills
- Ability to learn new technologies quickly
- Patience and empathy in customer interactions
- Reliable attendance and punctuality
- Basic computer proficiency (typing, internet navigation)
- Positive attitude with eagerness to grow professionally