Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in Oklahoma's thriving healthcare sector! No prior experience required – we provide comprehensive training to help you succeed. At CityCare Solutions, we're committed to empowering new talent with the tools and mentorship needed to grow professionally while making a meaningful impact on patient experiences.
This full-time position offers competitive pay, comprehensive benefits, and a supportive work environment designed for career development. If you're a motivated individual with excellent communication skills and a passion for helping others, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Accurately document patient information and service requests in our CRM system
- Collaborate with healthcare teams to resolve patient concerns efficiently
- Process scheduling and administrative tasks with attention to detail
- Continuously improve service quality through feedback and training
- Maintain strict confidentiality of sensitive patient data
- Support cross-departmental initiatives as assigned
Qualifications
- High school diploma or equivalent (degree not required)
- Exceptional verbal and written communication skills
- Proficiency with basic computer applications and willingness to learn new systems
- Strong problem-solving abilities and patience when handling complex situations
- Ability to multitask in a fast-paced healthcare environment
- Positive attitude and commitment to customer satisfaction
- No prior experience necessary – full training provided!