Job Description
Launch your career with Houston's fastest-growing startup! We're seeking enthusiastic individuals with zero prior experience to join our dynamic customer service team. Our comprehensive training program will equip you with industry-leading skills in client communication, problem-solving, and CRM systems. Enjoy a collaborative work environment with mentorship opportunities and clear pathways for advancement into roles like team lead or sales specialist. No experience required – we invest in your potential! Benefits include health insurance, paid time off, and professional development stipends.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions in Salesforce CRM and maintain accurate case records
- Resolve routine issues using established protocols and escalate complex cases appropriately
- Collaborate with sales and technical teams to deliver seamless customer experiences
- Meet daily performance metrics for response time and customer satisfaction
- Participate in ongoing training to master product knowledge and communication techniques
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Excellent verbal communication and active listening skills
- Ability to type 30+ WPM with strong attention to detail
- Comfortable working in a fast-paced, team-oriented environment
- Basic proficiency with Microsoft Office Suite
- Must be authorized to work in the United States
- Positive attitude and willingness to learn new systems