Job Description
Join our award-winning team at Frontier Communications as an Entry-Level Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our growing customer base in Colorado Springs. This full-time role offers comprehensive training, career advancement opportunities, and a supportive team environment. If you're a motivated communicator ready to start your professional journey, we want to meet you!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and service inquiries efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for call quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Identify upsell opportunities for relevant services
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience
- Strong verbal/written communication skills
- Proficiency with Windows OS and basic software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Available to work flexible shifts (evenings/weekends as needed)
- Must pass background check and drug screening