Job Description
Join our award-winning team as a Customer Service Representative with comprehensive paid training – no experience required! We're seeking motivated individuals in Boston to launch their careers in customer support with industry-leading mentorship. Enjoy competitive pay, full benefits, and clear growth pathways within our Fortune 500 company.
What we offer:
- 4-week paid training program covering CRM systems, communication techniques, and industry best practices
- Performance-based quarterly bonuses and advancement opportunities
- 100% tuition reimbursement for relevant certifications
- Modern downtown Boston office with flexible hybrid options
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions in Salesforce while maintaining 95% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet daily performance metrics including CSAT and resolution time
- Identify upsell opportunities for premium services
- Participate in weekly training sessions to refine skills
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Comfortable with technology and quick software learning
- Positive attitude with willingness to learn new systems
- Ability to work flexible hours including weekends
- Valid US work authorization
- No prior experience required – we train from the ground up!