Job Description
Join our award-winning team in San Jose! We're urgently hiring for entry-level Customer Service Representatives with comprehensive paid training. No experience required – we'll equip you with industry-leading skills to thrive in our fast-paced tech environment. Enjoy competitive benefits, career growth opportunities, and a collaborative culture that values your development. Immediate start available for motivated candidates ready to build a lasting career.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve technical inquiries and troubleshoot product issues
- Document cases accurately in CRM systems
- Collaborate with technical teams for complex escalations
- Meet performance metrics for response time and resolution
- Contribute to continuous improvement of support processes
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong communication and problem-solving skills
- Ability to learn new technologies quickly
- Customer service mindset with patience and empathy
- Basic computer proficiency (Windows, MS Office)
- Must pass background check and drug screening
- Authorization to work in the US required