Job Description
Launch your career in customer service with Alaska Tech Solutions! We're seeking motivated Customer Support Trainees to join our dynamic team in Anchorage. This full-time training program offers hands-on experience with industry-leading tools and mentorship from senior support specialists. No prior experience required – we provide comprehensive training to help you thrive in a fast-paced tech environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within our growing company.
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Master company products and troubleshooting procedures during training
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to service level agreements and quality standards
- Identify process improvements and suggest solutions
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills
- Ability to learn technical concepts quickly
- Proficient with basic computer applications
- Customer service mindset with problem-solving aptitude
- Ability to work flexible hours including weekends
- Valid Alaska driver's license preferred
- Pass background check and drug screening