Job Description
We are looking for a dedicated Call Center Representative to join our high-performing team in St. Louis. In this role, you will be the first point of contact for our valued customers, ensuring they receive top-tier service and support.
At Apex Support Solutions, we pride ourselves on a culture of excellence, continuous improvement, and employee growth. If you are a strong communicator looking for a rewarding career, we want to hear from you.
Why Join Us?
• Competitive hourly wage ($17.00 - $22.00)
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid training and career advancement opportunities
Responsibilities
- Manage inbound and outbound customer inquiries with a focus on quality and speed.
- Resolve customer issues and complaints effectively, escalating complex matters when necessary.
- Accurately document customer interactions and transactions in our CRM system.
- Build rapport with customers to ensure high levels of satisfaction and loyalty.
- Upsell and cross-sell products and services when appropriate.
- Adhere to all company policies, procedures, and compliance standards.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in a customer service or call center environment.
- Excellent verbal and written communication skills.
- Proficiency with computer systems and CRM software.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced, high-volume environment.